Stella & Dot: A Next-Generation Direct Sales Platform

Robust, flexible, and designed to scale, Stella & Dot's microservices platform empowers over 50,000 direct sales representatives and hundreds of millions in annual revenue for the Stella & Dot Family of Brands.

Categories
Development
Product Management
UI/UX

Client

The Brief

After having tremendous success with their social selling model, retail brand Stella and Dot wanted to expand into additional verticals, creating a family of brands under one umbrella. Their existing infrastructure, however could not handle such scaling. So we partnered with them to build a new one.

Big Vision, Tight Timelines

Noting Stella & Dot's initial rapid growth and their vision for future expansion, we knew we needed a new greenfield architecture that was scalable from day one and could support multiple development teams working in parallel. And because the target launch date was only five months away, we also knew it was critical to tightly manage scope and focus on just-in-time development.

Introducing Microservices

We worked with Stella and Dot to conceive, design, and build an end-to-end commerce platform composed of independent Ruby on Rails Microservices. The initiative included building both the platform itself and the related user experiences for the first brand, KEEP Collective. We built the ecommerce site, the portal for independent sales representatives (known as the 'Lounge'), and the Admin tools for order management and merchandising, integrating all features with Stella & Dot's existing commissions platform.

The Business Takes Off

Five months in, the platform and KEEP Collective launched on time and with the target feature set. The second brand, Ever Skincare, followed 3 months later, with a separate in-house team successfully working in parallel to build Ever's front-end ecommerce application and customize their Lounge.

Due to KEEP Collective's phenomenal early growth, the platform supported tens of millions of revenue in its first year alone with zero downtime during peak traffic events and tons of enthusiastic feedback from KEEP's community of independent sales representatives, known as "Designers". Over that time we released new functionality continuously. Our PMs worked hand in hand with the S&D product organization and business stakeholders to conceive and prioritize features based on ROI, elicit and address user feedback, and continue to invest in the platform's robustness and scalability.

Evolving the Platform

The next year, we expanded the platform to support multiple languages and currencies, and enhanced the commerce experience with engraving visualization, social commerce integrations, and the KEEP DESIGN studio. A year later, we, along with in-house teams, migrated the core brand Stella & Dot onto the platform, increasing the load by 3-4x.

Today, the microservices platform successfully supports over hundreds of millions in annual revenue across the Stella and Dot family of brands. We continue to partner with Stella and Dot to maintain and evolve it.

Over the 5+ years we've been partnering with Whitespectre, they have proven to be an integral part of our S&D team. We collaborate closely with them and that has resulted in high impact, high quality improvements in our technology. Their strong focus on process, quality, and delivery have generated outstanding results. Results aside, they are a great group of people that care about our business and I'm thankful to have them on the team.

- Meera Bhatia, Chief Product Officer, Stella & Dot

I've worked with a number of partners over the years; Whitespectre consistently delivered the best results resulting in huge ROI. Not only do they have a disciplined delivery process and get it done attitude, but their biggest value add is their huge architectural knowledge. Other vendors build just what you ask, Whitespectre goes the extra mile ensuring what they build is architecturally sound and will sustain growth over many years. The principles they brought to the table helped ensure we built a platform that was high-value, future proof, and ready on time.

- Neil Markey, Former CTO, Stella & Dot